"Overall the service has been far superior to our previous suppliers of copier and fax equipment. Our account executive and service technicians have made this additional vendor relationship one of our most successful transitions."

American Council on Education
Brian Jenkins
Director, Procurement and Document Solutions Center


About Canon USA

Company Background
Canon is the world's largest document processing firm with $35 billion total revenue in 2009. For 27 of the last 28 years, Canon has been #1 in total market share coming in at 18.4% in 2009. In addition to being the leader in copiers, color copiers, and laser facsimiles, Canon also manufacturers the number one selling laser printer for Hewlett-Packard in its Newport News, Virginia facility.

Canon is listed as one of Fortune's Most Admired Companies in America, ranked number one in the office copier product category in Brandweek's Annual Customer Loyalty Survey and ranked number 36 on the BusinessWeek list of Best Global Brands. In 2009, Canon U.S.A., Inc. was named number two in brand loyalty within the Office Copier category by Brand Key's Customer Loyalty Engagement Index, which survey 24,000 adult Americans annually to determine the brands that own a majority stake in customer loyalty.

Since our founding in 1977, United Business Technologies has chosen to partner with Canon because of our confidence in Canon's corporate values and sophisticated line of products. In 2009, United Business Technologies received several significant recognitions from Canon, including being name Canon's largest independent dealer in the Southeast region and Canon's third largest independent dealer in the U.S.

Market Share Dominance
Canon dominates the office products industry by being number one in the overall copier market for the twelfth consecutive year and in every speed segment of the black-and-white copier market for the 27th time in the last 28 years.

As pictured below, Canon is the number one manufacturer with 18.4% of the total copier market.

Market Share

Technological Leadership
Canon's overwhelming success is attributed to superior technology, the result of an unprecedented commitment to research and development. In 2009, Canon devoted approximately 9.5% of its Net Sales to R&D, ensuring that research and development efforts continue to grow. Canon's R&D spending exceeded $3.3 billion, which exceeds such spending of many key competitors.

Innovation has been a key ingredient in Canon's success. Canon is one of the most prolific inventors of consumer and professional imaging solutions having in excess of 27,000 U.S. patents in its 70-year history. In 2009, Canon was granted 2,204 patents according to the U.S. Patent and Trademark Office.